Frequently asked
Straight answers about the live product. If you still need us, write via Contact.
Getting started
How fast can my child start?+
Sign up, add your child, then start today’s mission. The placement diagnostic is optional on day one.
What ages and grades are supported?+
Grade 1–12 starter pathways. Question pools are growing by grade — this is not a finished year-long syllabus yet.
Do I need a credit card to try it?+
No. The 14-day free trial requires no card.
What happens when the trial ends?+
You can keep using the product or choose a paid plan in Parent → Subscription. We do not auto-lock accounts today.
Pricing & plans
How much does it cost?+
Paid amounts come from live plans in Parent → Subscription (and the Pricing page loads those same plans). We do not treat marketing placeholders as the source of truth.
Can I cancel anytime?+
Yes — from Parent → Subscription when Stripe billing is connected. No phone maze.
Do you offer refunds?+
See our refund policy for the full terms. We aim to be fair and quick.
AI tutor
Does the AI just give answers?+
No. The tutor uses Socratic prompts — hints first, partial steps next, full answers last. We're a teaching tool, not an answer key.
Is it safe for my child to chat with the AI?+
Parents manage the account. Activity shows in reports. The tutor is a teaching aid — we do not claim we can catch every shortcut.
What if my child gets stuck?+
They can ask for a hint, try an easier practice question, or use homework help with a photo. The tutor is a coach, not a guaranteed solver for every problem.
Homework help
Can my child photograph a worksheet?+
Yes — photos and typed problems work. PDFs can be saved, but photo analysis for PDFs is not live yet (type the problem too).
Will it just solve their homework?+
It coaches them through it. There's a 'check my work' and a 'hint mode' for kids who want to learn the right way.
Curriculum
Which curriculum does it follow?+
A global Grade 1–12 math starter set. Country pages are for families finding us — we do not yet map lesson-by-lesson to every national syllabus.
How does it decide what my child learns?+
A diagnostic plus daily mission, mini-quiz, and practice on weaker topics when we have them. Coverage is growing by grade — not a finished engine that rewrites a whole year.
Parent reports
What do parent reports include?+
In-app weekly summaries from real attempts, accuracy, and weak topics. A short weekly email can send when enabled. A simple text PDF of this week is on Reports.
How often will I get notified?+
You can save email preferences. Weekly summary email sends only when Resend and the weekly flag are on, and only if you opted in. Daily emails and PDFs are not live — use the parent dashboard This week card.
Safety & privacy
Is AI Math Coach COPPA-aware?+
Yes. We follow COPPA-aligned practices, collect minimum data, and never sell information.
Where is data stored?+
On secure, reputable cloud infrastructure with encryption in transit and at rest.
Cancellation
How do I cancel?+
Parent dashboard → Subscription → Cancel, when Stripe is connected. No phone calls required.
What happens to my data after cancellation?+
Ask us via Contact to export or delete. Self-serve export is not a guaranteed one-click feature yet.
Technical help
Which devices does it work on?+
Any modern browser on phone, tablet, or computer. There is no native app yet.
Do you support offline mode?+
Not yet — a stable internet connection is required for AI tutoring features.